The Prime Minister’s Office has hired fresh employees to man the government’s control room formed to receive complaints and suggestions from the general public in a bid to improve the room’s reaction time.
At one time there were over 5,000 complaints waiting to be processed, an official said asking not to be named.
“However, more than half of it has already been sent to offices concerned for the action,” he said.
“Now, the Prime Minister’s Office is planning to process complaints on the day they are lodged. The complaints from the past, which remain to be processed, are being sorted by new employees so that new complaints can be processed promptly,” said the official adding that the pending complaints will be cleared within a week.
Established with an aim to address public complaints, Hello Sarkar hotline service used to receive 300 calls a day during its early days.
However the number has gone down to 80-90 in the recent days, it has been learnt.
In the wake of dwindling complaints, PMO has recalled under-secretaries deputed for Hello Sarkar control room.
It has assigned officers and the junior officials from the Ministry of General Administration for the purpose, instead.
“The number of complaints had gone down on the one hand and regular work at the PMO was affected with under-secretaries busy at the control room, on the other. So on Friday, under-secretaries were recalled from the Hello Sarkar programme,” said Gyan Raj Pandey, under-secretary at the PMO.
On November 5 last year, Prime Minister Baburam Bhattarai launched the control room, which can be reached by dialing 111, sending fax to 1100 or e-mail to 1111@opmcm.gov.np or text message to 1111. Hello Sarkar can also be contacted via www.opmcm.gov.np.
At one time there were over 5,000 complaints waiting to be processed, an official said asking not to be named.
“However, more than half of it has already been sent to offices concerned for the action,” he said.
“Now, the Prime Minister’s Office is planning to process complaints on the day they are lodged. The complaints from the past, which remain to be processed, are being sorted by new employees so that new complaints can be processed promptly,” said the official adding that the pending complaints will be cleared within a week.
Established with an aim to address public complaints, Hello Sarkar hotline service used to receive 300 calls a day during its early days.
However the number has gone down to 80-90 in the recent days, it has been learnt.
In the wake of dwindling complaints, PMO has recalled under-secretaries deputed for Hello Sarkar control room.
It has assigned officers and the junior officials from the Ministry of General Administration for the purpose, instead.
“The number of complaints had gone down on the one hand and regular work at the PMO was affected with under-secretaries busy at the control room, on the other. So on Friday, under-secretaries were recalled from the Hello Sarkar programme,” said Gyan Raj Pandey, under-secretary at the PMO.
On November 5 last year, Prime Minister Baburam Bhattarai launched the control room, which can be reached by dialing 111, sending fax to 1100 or e-mail to 1111@opmcm.gov.np or text message to 1111. Hello Sarkar can also be contacted via www.opmcm.gov.np.
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